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Please contact us at least 24 hours in advance of your scheduled appointment to cancel. Acceptable methods of contact include calling or texting (231)620-2589, or sending an email to firstname.lastname@example.org. If you do not receive a reply within 8 hours of cancelling, your message was not received and you should contact us again. If a client does not cancel an appointment at least 24 hours in advance, Energized Fitness reserves the right to charge a cancellation fee equivalent to a full training session fee that would normally be charged for that session. Free phone consultations will not incur any fee for cancelling. If a client fails to appear for a scheduled appointment without notifying the trainer that he or she needs to cancel, Energized Fitness reserves the right to charge a no-show fee equivalent to the fee that would have been charged for that training session. Unexpected illnesses and unforeseen circumstances do happen occasionally, therefore established clients who train at least once per week regularly are allowed one late cancel (less than 24 hours) per month without penalty. Determination of cancellation fees will be at the discretion of Energized Fitness, LLC.